Professional Secretary and Administrator - two day programme
Are these some of your problems -

  Managing yourself and your time?
 Forming a good working relationship with one or several bosses?
 Managing stress?
 Balancing home and work demands?
  Dealing with written and spoken communication at work?

This course will help you find solutions to these and many other work related problems.

Objective:  
to develop essential written and spoken skills.

Target Group: 
senior secretaries, personal assistants, administrators and others with related responsibilities

Course Outline:
This advanced development programme wii help you, as a senior secretary/administrator, to make
the most of your personal assets for maximum benefit to yourself and your organisation.

Modules:
  Handle multiple tasks and order priorities for multiple bosses
 Develop confidence in representing the ideas of your boss to others
 Improve your own effectiveness to become a pivotal part of a team
 Achieve a co-operative and productive work environment
 Communicate successfully with clients, bosses and colleagues
  Be assertive not aggressive
  Disagree without being disagreeable
 Set priorities and manage time effectively


Method:
 This is an activity based programme in which participants are encouraged to share solutions to
mutual problems
 Through case studies and video they can study and extend their capability to deal with a wide range
of work related situations.
 Participants also work through individual written and spoken tasks.

Evaluation:
Self check, peer review and private assessment by the presenter.

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